Cancellation and Refunds

This is an English translation for convenience. The Polish version is legally binding: Polish version.

In force from 31 August 2026.

1. What exactly you are buying

The trip book is a service maintained on an ongoing basis, not a file to download. The book stays at a permanent link for the whole paid period, is available to participants and is corrected during the trip. That is why we charge for it as maintenance, not as a sale of goods.

2. Before you pay

We build the first book before you pay anything, and we show it to you live. If, after seeing it, you decide it is not for you, we simply do not publish it and there is no bill. This is the moment to cancel at no cost, and we deliberately placed it before payment, not after.

3. Cancellation before access is issued

If you cancel in writing within 14 days of payment, and we have not yet issued any access for participants or started building the book, we refund the full amount.

4. After the book is launched

We do not refund a paid period that has already begun, either in full or pro rata. During that time the book is available to participants, maintained and corrected, so the service is performed every day.

Cancelling means not renewing. It does not mean a refund. There is no early termination fee: you tell us you are stopping, the books keep working until the end of the paid period, and there is no further bill. You export the data to a spreadsheet before the books are switched off.

5. One-off services

• Building the book for the agency: non-refundable once work has started.
• Corrections: charged after completion, non-refundable.
• Version in another language: non-refundable once the translation has been done. Translation has a real cost and cannot be undone.

6. Change in the number of trips or participants

A change in group size or in the number of trips affects the next settlement, from the next period onwards. It leads to neither a refund nor an additional payment for a period already paid.

7. When it is our mistake

If we delivered something other than what was ordered (an ordered feature is missing, the book was built on another trip’s data, the translation is in the wrong language), report it within 7 days of launch. We fix it and, if fixing it no longer makes sense, we agree a partial refund of the fee.

This does not cover data provided to us by the agency that turned out to be out of date or incomplete. We will correct a meeting time taken from your itinerary, but that is not grounds for a refund.

8. When we do not give refunds

• A change of mind after the book is launched.
• Failure to provide, on time, the itinerary, photos or answers needed to build the book.
• A result different from what was expected, if the service worked as agreed. See section 12 of the Terms of Service.
• Cancellation of the trip by the agency, or lower attendance than planned.
• Interruptions resulting from failures at infrastructure providers or from force majeure.

9. How to report a matter

By email to joanna@triplogicroi.com, with the bill number and what the matter concerns. We reply within 3 working days and close the matter within 14 days.

10. Paying out a refund

We pay an agreed refund by bank transfer to the account the payment came from, within 14 days of the agreement. For the refund, we issue a corrected bill.

11. Rights of sole traders

A business owner running a sole proprietorship, for whom the order is not of a professional nature, has some consumer rights, including the right to withdraw from a distance contract within 14 days. Because we launch the book immediately at your request, this right expires once the service has been fully performed, and we inform you of this before launch. Nothing in this document limits rights that cannot be excluded by contract.

12. Before you go to your bank

If something is wrong, write to us first. So far, every matter has been settled with one email or one phone call.

13. Changes

We may change this document. The date at the top shows the latest change. Orders already paid for are governed by the wording in force on the date of the order.